Every piece is checked before it leaves our workshop, but furniture travels a long way to reach you. If something arrives damaged, faulty or not as ordered, we fix it — we collect the piece from your door, repair or replace it, and bring it back. This policy explains what is covered, what is not, and how refunds are paid.

Please inspect the packaging and the product while the delivery person is still with you. If there is visible damage or the item is wrong, you can refuse the delivery on the spot; the advance and delivery charge are then refunded in full or the order is re-sent, whichever you prefer.

If you notice a problem after the delivery person has left, contact us within 3 days of delivery with photos. Problems reported after that window are handled under our warranty rather than as a delivery issue.

You are covered when:

• The product arrived damaged or broken in transit.
• You received a different product, size or finish from what you ordered.
• The product has a manufacturing or material defect — a loose or bent frame, a cracked shelf, peeling board, missing fittings.
• The product is clearly different from its description on the website.

We do not offer returns or refunds for:

• Change of mind, or a piece that does not suit the room, once it has been delivered.
• Natural variation in mahogany grain and colour, or differences caused by screen settings.
• Damage caused by misuse, overloading, incorrect assembly, water or heat, or modifications made after delivery.
• Custom-size and made-to-order pieces, unless they are faulty or not as agreed.
• Minor scratches, marks or wear that appear over time with normal use.

Cancel any time before dispatch by calling or messaging us and we refund the advance and delivery charge in full. After the order has been handed to the courier it cannot be cancelled; if you refuse delivery at that point, the product advance is refunded but the delivery charge is not.

Custom orders cannot be cancelled once production has started, because the piece is built to your specification.

Contact us at spaceupbd@gmail.com or call / WhatsApp +8801625518260 (Saturday – Thursday, 10:00 AM – 7:00 PM). Include your order number, the mobile number you ordered with, a short description of the issue and clear photos or a short video of the product and packaging. This lets us approve most requests the same day without needing to visit first.

Once a request is approved we arrange a pickup from your address at a time that suits you; there is no charge for collection or re-delivery when the problem is our fault. Depending on the issue we either repair the piece, replace it with a new one, or refund you if neither is possible within a reasonable time.

Please keep the original packaging where you can — it protects the piece on the way back to us.

Refunds are sent by bKash to the number the advance was paid from, unless you ask us to use a different bKash number. Any cash paid on delivery is refunded the same way.

Approved refunds are sent within 7 working days of the product being collected (or immediately for cancellations before dispatch). bKash transfers normally arrive instantly; we will share the transaction ID once it is sent.

The delivery charge (BDT 150 for the first item and BDT 100 for each additional item) is refunded whenever a return or cancellation is due to our error — damage, a defect or a wrong item. It is not refunded when an order is refused after dispatch for other reasons.

We may update this policy from time to time. The version published on this page when you place an order is the one that applies to that order.

Need help with an order? Email spaceupbd@gmail.com or call / WhatsApp +8801625518260 (Saturday – Thursday, 10:00 AM – 7:00 PM).