These Terms & Conditions govern your use of www.spaceupfurniture.com and every order you place with SpaceUp Furniture ("SpaceUp", "we", "us"). By using the website or placing an order you agree to these terms, our Privacy Policy and our Refund Policy.

Please read them before ordering. If you have a question about anything here, contact us first and we will explain.

Every piece is built around solid mahogany wood. Product pages describe the materials, finish, dimensions and what is included with each piece.

Mahogany is a natural material: grain and colour vary slightly from piece to piece and from the photographs, and screen settings can change how a finish looks. Small variations in dimension (within a few millimetres) are normal for hand-finished furniture. None of these are considered defects.

All prices are shown in BDT and include the product only; the delivery charge is added at checkout and shown before you place the order. We may change prices at any time, but the price you see when you place an order is the price you pay.

Some pieces are listed as "Price on request" while the catalogue is being completed. For these, or for custom sizes and bulk orders, contact us and we will confirm the price and lead time before anything is built.

If a product becomes unavailable after you order it, we will contact you to offer an alternative, a later delivery date or a full refund of anything you have paid.

Placing an order on the website is a request to buy. Your order is confirmed only when our team calls you on the number you provided and your advance payment has been received. We may cancel an order that we cannot verify by phone, that appears to be fake, or where the delivery address is incomplete.

You are responsible for giving us an accurate name, mobile number and delivery address. We are not responsible for delays or failed deliveries caused by incorrect details.

We accept Cash on Delivery. After placing an order you send a 10% advance on the product total plus the full delivery charge to our bKash personal number (01625518260) using "Send Money". The remaining amount is paid in cash to the delivery person when the order arrives.

The advance is deducted from your total, so you never pay more than the amount shown at checkout. Please keep your bKash transaction ID until the order is delivered — we may ask for it to match the payment.

We do not take card payments on the website and never ask for a bKash PIN or OTP.

We deliver anywhere in Bangladesh. Orders inside Dhaka usually arrive within about 3 working days of confirmation, and orders elsewhere within 5–7 working days. These are estimates, not guarantees; weather, strikes and courier delays can add time, and we will keep you informed if they do.

The delivery charge is flat: BDT 150 for the first item and BDT 100 for each additional item. It is shown at checkout and collected with the advance.

Someone must be available to receive the order at the address and be reachable on the mobile number given. If a delivery fails because nobody is available or the number cannot be reached, we may charge the delivery fee again for a second attempt.

Every piece ships with its fittings and a simple setup guide so you can assemble it yourself. Assembly by our team is not included unless we agree it with you in advance.

Please check the packaging and the product when it arrives, before the delivery person leaves. If a piece is visibly damaged or is not what you ordered, refuse it or note it with the delivery person and contact us the same day. Our Refund Policy explains what happens next.

You can cancel an order at any time before it is dispatched by calling or messaging us; the advance and delivery charge are refunded in full. Once an order has been handed to the courier it cannot be cancelled, although you can still refuse delivery — in that case the delivery charge is not refundable.

Custom-size and made-to-order pieces cannot be cancelled once production has started.

We stand behind our build. If a product develops a manufacturing or material fault under normal household or office use, we collect it from your address, service or replace it, and return it to you.

The warranty does not cover damage caused by misuse, overloading, incorrect assembly, water or heat exposure, modifications, or normal wear such as minor scratches and colour change over time. To make a claim, contact us with your order number and photos of the issue.

Returns, exchanges and refunds are handled under our Refund Policy, which forms part of these terms. In short: damaged, defective or wrong items are collected and replaced or refunded at no cost to you; change-of-mind returns are not accepted once a piece has been delivered.

Custom sizes, finishes and bulk office orders are quoted individually. The agreed specification, price, advance and lead time are confirmed in writing (email or WhatsApp) before we start, and that confirmation takes priority over the standard terms above where they differ.

You agree to use the website only for genuine enquiries and orders. You must not place orders you do not intend to complete, attempt to access areas of the site that are not public, or interfere with how the website works.

We work hard to keep product information accurate, but we cannot promise that every description, photograph or price is free of error. If we find a mistake in an order you have placed, we will contact you before proceeding.

The SpaceUp name, logo, product designs, photographs and website content belong to SpaceUp Furniture. You may not copy or reuse them for commercial purposes without our written permission.

We are responsible for delivering the product you ordered in the condition described. We are not liable for indirect losses, such as lost business or time, arising from a delayed delivery or a product fault. Our total liability for any order will not exceed the amount you paid for it. Nothing in these terms limits any right you have under the laws of Bangladesh that cannot be limited.

These terms are governed by the laws of the People's Republic of Bangladesh. Any dispute will be handled by the courts of Dhaka, after we have first tried in good faith to resolve it directly with you.

We may update these terms from time to time. The version published on this page at the time you place an order is the one that applies to that order.

Questions about these terms or an order? Email spaceupbd@gmail.com or call / WhatsApp +8801625518260 (Saturday – Thursday, 10:00 AM – 7:00 PM).